Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service email (email@example.com). For more than 2 hours, we can’t make sure if successful.
If you want to change order before ship out, you will be charged for $5; Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out if you need to exchange it for the same item, send us an email at firstname.lastname@example.org for the Return Info.
Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1.An irregular or excessive returns history;
2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
3.Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.