You may request a return for any wrong unopened items or faulty merchandise in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund or replacement item.
Shipping cost is non-refundable for undelivered, changed my mind, unclaimed or returned packages, unless we made an error. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
- Full name and address
- Phone number
- E-mail address
- Original Order Confirmation Number
- Your reason for returning the merchandise
All returns must be shipped back to zikhair.com using a trackable courier(GIGL, FedEx, or DHL)
Any package that has not been received by zikhair.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
Please allow up to 7 business days to process your return or exchange.
If your package is returned to zikhair.com as “refused”, “unclaimed”, “changed my mind” or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge full shipping fee.
Acceptance of request for returns or exchange of unopened items not related to either wrong or faulty items delivered is entirely at zikhair.com discretion.
Please inform us of your intention to make a return immediately (within 24 hours) upon receipt of your items. If request is approved, we will charge full return shipping fee.
Cancel Your Order
You can cancel your order at any time before shipping. If you have any other questions, please contact us:
Monday-Friday: 8:00am-5:00pm West African Time